Shipping policy

At SaintQueen, we are committed to delivering your orders safely and efficiently. Please read our Shipping Policy to understand how we process, ship, and deliver your purchases.

1. Shipping Origin

All orders are shipped from our warehouse in Foshan, China.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Processing may be slightly delayed during peak seasons, holidays, or for items requiring additional quality checks. You will receive a confirmation email once your order has been shipped.

Please ensure your order details are correct at checkout. Changes requested after processing may cause delays.

3. Shipping Method

We ship all international orders via air freight with reputable carriers. This ensures faster delivery and more reliable tracking compared to standard postal services.

4. Delivery Times

Delivery times are estimated from the date of shipment, not from the order date. Once your package leaves our Foshan warehouse, estimated delivery times are as follows:

Please note that these are estimated timeframes and may vary due to customs clearance, weather conditions, carrier delays, remote delivery locations, or other unforeseen circumstances.

5. Shipping Costs

Shipping is free on all orders, regardless of order value. There is no minimum purchase amount to qualify for free shipping.

6. Order Tracking

All packages include tracking. Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your parcel. You can use this tracking number to monitor your package's journey from our warehouse to your delivery address.

If you do not receive tracking information or have trouble tracking your order, please contact our customer service team.

7. Customs, Duties & Taxes

Orders ship from Foshan, China. Most orders arrive without an additional customs charge. We arrange international shipping so that import duties, import taxes (including VAT/GST where applicable), and customs clearance charges are covered by the total price you pay at checkout. Shipping remains free as described in Section 5.

If a customs authority or carrier nevertheless asks you to pay an import duty, import tax, or customs clearance charge to receive your SaintQueen order, please keep the official charge notice or receipt and proof of payment. Within 10 calendar days after your package is delivered, email service@saintqueen.com with your order number and these documents. We will issue reimbursement for the full amount of the documented charges within 3 business days after receiving the complete documents. Your bank or payment provider may take additional time to post the funds.

8. Shipping Address

Please ensure that your shipping address is complete and accurate at checkout. SaintQueen is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address information provided by the customer.

If you need to update your shipping address, please contact us as soon as possible. We cannot guarantee changes once an order has been processed or shipped.

9. Delivery Issues & Delays

If your package has not arrived within the estimated delivery time, please check your tracking information first. If tracking shows no movement for an extended period or you believe the package is delayed, contact our customer service team and we will investigate with the carrier.

SaintQueen is not liable for delays caused by:

• Customs clearance procedures
• Extreme weather or natural events
• Carrier operational issues
• Incorrect address information
• Public holidays or peak shipping seasons

We will, however, do our best to assist you in resolving any delivery issues.

10. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date or receipt date. For damaged items, please provide clear photos of the packaging and product. We will work with the carrier to resolve the issue and, where applicable, offer a replacement or refund in accordance with our Return and Refund Policy.

11. Order Changes and Cancellations

You may request changes or cancellation before your order has been shipped. Contact customer service with your order number as soon as possible. Once an order has been shipped, it cannot be cancelled and will need to follow the return process.

12. Contact Us

If you have any questions about shipping, tracking, or delivery, please contact our customer service team:

We are here to ensure your order reaches you as smoothly as possible.